Frequently asked questions

A few things
worth knowing.

Quick answers about Schpin, your iPhone, your route data and getting help.

THE SHORT ANSWERS

Tap a question to open the answer.

01What is Schpin?

Schpin is a road journal for recording memorable drives, reviewing mapped journeys and sharing selected memories. See the features tour for details.

02Where can I get Schpin?

The native iPhone app is currently available to invited testers while App Store preparation is completed. Check the install page for the current availability details. The website is not a drive recorder.

03Does Schpin record location all the time?

No. Route recording starts when you deliberately start a Schpin in the iPhone app and grant location permission. An active recording may continue in the background so the route can be completed while the phone is locked. Read the Privacy Policy and review iOS location settings for more detail.

04Why does a route or distance look inaccurate?

GPS can be affected by tunnels, buildings, terrain, weather, device placement and iOS power behaviour. Schpin filters unreliable samples, but route lines and metrics are estimates. They are not navigation, legal evidence or a calibrated speed measurement.

05What if a drive has not synchronised?

Reconnect to the internet, open the iPhone app and pull down to refresh. Keep the local journey on your device while it is waiting to synchronise. If it remains stuck, contact support@schpin.app with your app version and iOS version; do not send private route history.

06How do I control who can see a drive?

Choose visibility in the iPhone app before sharing. Private, followers and public settings affect who can see a Schpin, but anyone who can view content may capture or reshare it. Routes can reveal homes and routines, so review each share carefully.

07How do I delete my account?

Use the account deletion control in Schpin iPhone app settings. It permanently deletes your account and associated drives, photos and social activity, subject to lawful retention described in the Privacy Policy. If you cannot access the app, email support@schpin.app from the account email and ask for account deletion instructions; never include your password or verification code.

08Is Schpin navigation or an emergency service?

No. Schpin is a road journal, not turn-by-turn navigation, breakdown assistance or emergency response. Check official road information and contact local emergency services if anyone is in immediate danger. See the Safety Centre.

09Where can I get more help?

Visit Schpin Support or email support@schpin.app. Include a short description, iPhone model and iOS version, but never send passwords, authentication codes or private location history.

10Does Schpin have paid plans or hidden fees?

Schpin does not currently offer paid plans, purchases or subscriptions through this website or the app. The website does not process payments. If pricing is introduced later, it will be shown clearly before you choose to buy.

TAKE THE LONG WAY, WHEN IT’S RIGHT FOR YOU.↑ BACK TO TOP
Get Schpin for iPhone